Updated: August 2026
To check your new electricity connection status, open enc.com.pk, click Track, choose New Connection, pick your DISCO from the list, and type in your tracking ID or your CNIC without dashes. The ENC tracking screen then shows the stage your file has reached, from registration and site survey through demand notice, payment and meter installation. You do not need a password, and you do not need to have paid anything yet. If you kept the tracking ID from the day you applied, tracking takes about thirty seconds; if you lost it, the CNIC you applied with pulls the same file.
That single screen at enc.com.pk/track_application.php is the whole tool. The rest of this guide explains what number you actually need, what each status on that screen means, how many days each stage is allowed under NEPRA’s rules, and what to do when the status stops moving for weeks. It also covers where IESCO, FESCO and K-Electric applicants track, because those three do not sit on the main ENC portal.
The 30-second version
| Question | Answer |
|---|---|
| Where to track | enc.com.pk > Track (one screen for most DISCOs) |
| What you need | Your ENC tracking ID, or the CNIC you applied with, entered without dashes |
| Which applications | New Connection, or Change of name / tariff / load |
| What you see | The stage your file has reached: registered, survey, demand notice, paid, works, meter installed |
| DISCOs on this screen | LESCO, GEPCO, MEPCO, PESCO, HESCO, SEPCO, QESCO, TESCO, HAZECO |
| Tracked elsewhere | IESCO, FESCO (their own ENC subdomains); K-Electric (ke.com.pk, Case ID + password) |
| Help | DISCO helpline 118, email ccms@pitc.com.pk |
What you need: the ENC tracking number
When you submit a new connection application on the ENC portal, the system hands back an acknowledgement that carries a tracking ID (some guides call it the reference or application number). Write it down the moment you see it. It is a short code, not the long 14-digit billing reference number printed on a monthly bill, and the two are easy to mix up. Your billing reference number does not exist yet; it is generated only once the meter is installed and your account goes live. If you are hunting for a billing reference on a bill that has not arrived, that is a different problem, and our guide on how to check a bill without the reference number covers it.
Lost the tracking ID? You are not stuck. The track screen accepts either the tracking ID or the CNIC used on the application, both typed without dashes. So the CNIC of the person named on the form will always retrieve the file. This is also why you should apply under a CNIC you control: if a dealer or contractor filed the application under their own CNIC, they hold the key to tracking it, not you.
How to track your ENC application, step by step
- Open enc.com.pk and click Track in the top menu. It loads the tracking screen at track_application.php.
- Choose the application type. Two options sit at the top: New Connection, or Change of name / tariff / load. Pick New Connection.
- Select your DISCO from the company dropdown: LESCO, GEPCO, MEPCO, PESCO, HESCO, SEPCO, QESCO, TESCO or HAZECO. Choosing the wrong company returns nothing, so match it to the area where the connection is being installed.
- Enter your tracking ID or CNIC, without dashes, in the search field. The mandatory field is marked in red.
- Submit and read the status. The portal displays the stage your file has reached and, in most cases, the date it moved there.
If the screen returns no record, three things are usually behind it: the wrong DISCO is selected, the CNIC has dashes or a typo, or the application was filed on paper at the sub-division and has not been entered into the portal yet. For that last case, phone the sub-division office where you submitted the form.
The application stages, in order
An ENC file moves through a fixed sequence. Whatever exact wording your DISCO shows, it maps to these six milestones. Knowing which one you are at tells you whether the ball is in your court or theirs.
| Stage | What the status means | Your move |
|---|---|---|
| 1. Registered / Received | The portal has your application and issued a tracking ID. The DISCO is required to tell you if any document is missing rather than sit on the file. | Save the tracking ID; watch for an SMS asking for documents. |
| 2. Survey / Site inspection | A lineman or SDO staffer is checking whether supply is feasible and whether the street transformer has spare capacity for your sanctioned load. | Keep the premises accessible and the wiring test report ready. |
| 3. Demand notice issued | Your cost estimate is ready. The demand notice lists the connection (capital) cost plus a refundable security deposit. | Print the demand notice and pay it within 30 days. |
| 4. Payment received / DN paid | Your payment is registered against the file. Only now is your final priority number for connection assigned. | If the portal did not auto-capture it, upload the paid receipt via Upload DN. |
| 5. Works order / Under execution | Cable, poles, hardware and your meter are being drawn from the divisional store and the line work is being done. | Nothing. This is the DISCO’s build stage. |
| 6. Meter installed / Energised | The meter is on the wall, the connection is live, and a billing reference number is generated. | Register your CNIC and mobile against the new reference number. |
The demand notice is the hinge of the whole thing. Before you pay it, nothing downstream can start; the works order and meter deadlines only begin counting once the demand notice is paid in full. If your status has sat at “Demand notice issued” for weeks, the delay is almost always on your side, not the DISCO’s. Pay it, and the file wakes up.
How long each stage should take
NEPRA’s Consumer Service Manual, Revised 2025 sets a standard time for the whole process by load category. This is the same rulebook every ex-WAPDA DISCO follows, so the clock is identical whether your application is with GEPCO in Gujranwala or PESCO in Peshawar.
| Category | Load | Standard time |
|---|---|---|
| 1 | Up to 15 kW (most homes and small shops) | 30 days |
| 2 | Above 15 up to 70 kW | 44 days |
| 3 | Above 70 up to 500 kW | 58 days |
| 4 | Above 500 up to 5,000 kW (11/33 kV) | 106 days |
| 5 | 66 kV and above | 496 days |
For an ordinary household in Category 1, that 30-day standard breaks down roughly like this: registration, survey and test verification inside the first 4 days; the demand notice by day 10; works order and material over the next 11 days; and meter installation in the final 9. So if you applied with complete documents and a valid wiring test report, your status should reach “demand notice issued” inside about ten days, and “meter installed” inside a month of you paying.
Two honest caveats. First, that clock runs from a complete application. Every missing document quietly pauses it without the DISCO technically breaching the standard, which is why a file that looks stalled is often just waiting on a paper you never supplied. Second, the days after the demand notice count from the date you paid it, not the date it was issued. An unpaid demand notice does not consume the DISCO’s time; it consumes yours, and it lapses in 30 days unless you ask for a grace period.
What to do when your application is stuck
If the status has not moved and you have already paid the demand notice and supplied every document, work the ladder in order.
- Call the helpline first. Dial 118 from any network; it reaches your DISCO’s central complaint cell. Have your tracking ID ready and ask specifically what the file is waiting on. You can also email PITC, which runs the ENC portal, at ccms@pitc.com.pk with your tracking ID.
- Visit the sub-division office. The SDO or XEN who sanctions your category is named in the CSM timeline. Ask, politely and in writing, for the status of your file. The Consumer Service Manual gives you a real lever here: for every day a connection runs past the standard time, the DISCO must record its reasons in writing to you, with a copy to NEPRA, and the delay does not cancel its duty to connect you. A written request for those recorded reasons has a way of reviving sleepy files.
- Escalate to NEPRA. If the DISCO still does not move, register a complaint with NEPRA’s online Complaint Management System at nepra.org.pk, or through the “NEPRA Asaan Approach” mobile app. NEPRA has consumer complaint offices at every DISCO headquarters and in the provincial capitals. Our electricity complaint helplines guide lays out the full escalation ladder, from sub-division up to NEPRA’s consumer affairs department, with the channels for each DISCO.
Genuine causes of delay tend to be a short list: an overloaded street transformer that needs augmentation on a cost-deposit basis, a material shortage at the divisional store, an unpaid old bill or theft-detection case against the same premises, or an ownership dispute the DISCO will not arbitrate. Knowing which one applies to you saves a lot of wasted trips.
Per-DISCO note: who tracks where
Most of Pakistan’s ex-WAPDA distribution companies share the single ENC portal, but not all of them, so aim at the right screen.
- On the main enc.com.pk Track screen: LESCO, GEPCO, MEPCO, PESCO, HESCO, SEPCO, QESCO, TESCO and HAZECO all appear in the company dropdown. Applying and tracking for these runs through the same site. (MEPCO now points new applicants to its own eOps system and Smart App to apply, but the central track screen still lists MEPCO, so a MEPCO tracking ID still works here.)
- IESCO and FESCO run their own ENC subdomains, iesco.enc.com.pk and fesco.enc.com.pk. If your connection is in Islamabad, Rawalpindi, Faisalabad or their surrounding districts, track on the matching subdomain rather than the main site.
- K-Electric is entirely separate. Karachi connections are not on the ENC portal at all. You apply at ke.com.pk, and KE sends a Case ID and a password to your mobile number. You track with those two on KE’s own status page, not with a CNIC. In practice, a straightforward domestic connection often takes about 7 to 15 days after you pay, once documents are clean, though KE does not publish a fixed figure. For duplicate bills and account help after the meter goes in, see our K-Electric duplicate bill guide.
Whichever company you are with, the underlying steps are the same, and our national ENC portal guide walks through applying from scratch. If you are specifically in LESCO’s region, the LESCO new connection walkthrough covers documents, fees and demand notice payment in detail. For the bill-checking and payment pages of every distribution company, the all-DISCOs hub links them in one place.
FAQs
What is an ENC tracking ID and where do I find it?
The tracking ID is the short reference code the ENC portal gives you when you submit a new connection application. It appears on the on-screen acknowledgement and is usually sent by SMS to the mobile number on the form. It is not the same as the 14-digit billing reference number, which is created only after your meter is installed. Save the tracking ID the day you apply, because it is the fastest way to check your status later.
Can I track my new connection without a tracking ID?
Yes. The ENC track screen accepts either the tracking ID or the CNIC used on the application, both entered without dashes. So if you lost the tracking ID, the CNIC of the person named on the application will retrieve the same file. This only works with the exact CNIC on the form, which is why you should apply under a CNIC you control rather than a contractor’s.
How do I track a LESCO, GEPCO or PESCO new connection application?
Go to enc.com.pk, click Track, choose New Connection, select your company (LESCO, GEPCO, PESCO and several others share this screen), then enter your tracking ID or CNIC without dashes. The portal shows the stage your file has reached. LESCO, GEPCO, MEPCO, PESCO, HESCO, SEPCO, QESCO, TESCO and HAZECO are all handled on this single track screen.
Where do IESCO and FESCO applicants check their status?
IESCO and FESCO run their own ENC subdomains, iesco.enc.com.pk and fesco.enc.com.pk. If your connection is in the Islamabad, Rawalpindi or Faisalabad regions, track on the matching subdomain rather than the main enc.com.pk site. The steps and the status stages are the same; only the web address differs.
How do I track a K-Electric new connection in Karachi?
K-Electric is not on the ENC portal. Apply at ke.com.pk, and KE sends a Case ID and a password to your registered mobile number. Enter those two on KE’s application status page to see your progress. A straightforward domestic connection typically takes about 7 to 15 working days once your documents are complete and there are no technical issues.
My ENC status says “Demand notice issued” but nothing is moving. What do I do?
That status means the cost estimate is ready and the ball is in your court. Print the demand notice using your tracking ID, pay it at one of the banks named on the notice within 30 days, and, if the portal does not capture it automatically, upload the paid receipt through the Upload DN option. The works order and meter installation deadlines only start counting once the demand notice is paid in full. You get 30 days to pay, and under the CSM you can request a further 30-day grace before it lapses; let it lapse entirely and you may have to reapply.
My application is stuck even after I paid. Who do I contact?
Start with the helpline on 118 and email ccms@pitc.com.pk with your tracking ID. If that does not move it, visit the sub-division office and ask in writing for the file’s status. The Consumer Service Manual requires the DISCO to record written reasons for any delay beyond the standard time, with a copy to NEPRA. If it still stalls, register a complaint through NEPRA’s online Complaint Management System at nepra.org.pk or the NEPRA Asaan Approach app.
How long before my status shows “meter installed”?
For a domestic connection up to 15 kW, NEPRA’s Consumer Service Manual (Revised 2025) allows 30 days in total on a complete application: demand notice by about day 10, works and material over the next 11 days, and meter installation in the final 9. The clock for the last two stages runs from the day you pay the demand notice, so paying promptly is what gets the meter on your wall inside a month.