GEPCO New Connection: Prepare a Complete Application

A GEPCO new connection application starts with a clear description of the premises and the supply you need. Before looking for a fee, confirm that GEPCO serves the property and find the office or online application route responsible for that address.

Use GEPCO's official website as the starting point. If the site is unavailable, ask the local customer-service office for the current application method. Do not use an unofficial payment service simply because it appears above the company in search results.

Prepare your GEPCO new connection file

Start with the current application form and its document checklist. Put each requested item in a separate, clearly named file. Make sure the applicant name, identity details and property description are consistent across the form and supporting documents.

For a tenancy or shared property, establish who is applying and what authorization the company requires. A family member helping with the form should not silently replace the applicant's contact details with their own. Future questions may be sent to the number entered on the application.

GEPCO publishes a customer-service manual, but the older copy should be read alongside the revisions in NEPRA's manual index. Follow the checklist currently required for your application, not a document list copied without a date.

Describe the premises so it can be found

Write the property address in a way that makes sense to someone visiting it for the first time. Add the house or plot identification and a clear local landmark where the form allows. If the official record and the commonly used street name differ, ask how the discrepancy should be explained.

Do not select a subdivision merely because its name looks familiar. Ask the company to confirm jurisdiction. A correct contact number and an accurate location are more useful than a long note saying the connection is urgent.

Think about load before submitting

Prepare a list of the equipment you expect to use and discuss the required supply with a qualified electrician and the company. Do not guess a low load to make an estimate look cheaper, or assume that a neighbour's connection is suitable for a workshop, shop or another household.

For example, a small house and a premises operating several motors do not describe the same intended use. The application should reflect what will actually be connected. This is preparation advice, not an electrical design or approval of any installation.

Track the application, not a verbal promise

Keep the submitted form and acknowledgment together. Record any case number, requested correction and response date. If additional information is needed, reply within the same case wherever the company instructs you to do so.

When a demand notice is issued, match it to the application before paying. Check its amount and authorized payment instructions. Keep a receipt and any upload acknowledgment. Do not assume a payment photograph sent to an informal contact has reached the application record.

Frequently asked questions

Is there one GEPCO connection fee for every property?

Use the quotation or demand notice issued for your case. This guide does not claim a single price covers every load or installation requirement.

Can I use my monthly bill reference to track a new application?

Use the identifier issued for the application. An existing electricity account and a new case are separate records.

What should I do if I submitted the wrong document?

Ask the application office how to correct the existing case. Keep both the original submission and the replacement acknowledgment so the change is traceable.

Does approval let me connect the supply myself?

No. Coordinate installation and energization through the company. Do not interfere with a meter, service cable or utility equipment.

Read our national new-connection guide for background. After billing begins, use the GEPCO bill guide and keep the first bill in your connection folder.