HAZECO New Connection: Choose the Right Application Route

A HAZECO new connection request should begin with the company's current application route, not an assumption that every Hazara property still uses an old PESCO process. Confirm the serving company and office for the premises before entering documents or making a payment.

The HAZECO homepage provides a New Connection entry point. Follow that current link. This guide does not claim that a particular app screen, form version or payment amount applies to every applicant.

Start a HAZECO new connection or continue an old case?

These are two different tasks. If you have never applied for the premises, ask for the current application checklist. If you already submitted a case through PESCO or another earlier route, keep the original acknowledgment and ask how that case should now be handled.

Do not create a fresh application merely to obtain a screen with HAZECO's name on it. First establish whether the original request should be continued, transferred or corrected. Only the company can confirm the appropriate treatment of that specific case.

Write down who gave the instruction, the date and any reference number. That helps when a later representative needs to understand why you followed a particular route.

Confirm the premises and the responsible office

Prepare the complete service address, plot or house identification and a useful landmark. Where the place is difficult to locate, ask whether the application accepts a map pin or a sketch. Do not rely on a pin alone when the property documents use a different description.

Before visiting an office, ask whether it handles your locality and application type. A head-office address found online is not necessarily the place where every local document must be submitted.

For shared or rented premises, explain the arrangement and ask what ownership or authorization evidence is required. Avoid submitting somebody else's CNIC simply because they own a nearby meter.

Prepare documents before the upload stage

Read the actual checklist and make clear copies of the requested documents. Check that names and property details match. If a document has several pages, confirm that the whole requested document is included rather than just its first page.

Keep a private folder containing the form version, attachments and submission record. Do not publish this folder or share identity details in a public Facebook comment asking for faster processing.

Use a contact number you can access. If a relative is helping, decide who will monitor requests for corrections so an important message is not overlooked.

Treat the notice and payment as separate records

When the company issues a demand notice, compare it with your own application. Ask for clarification of the amount and scope of work if needed. Do not treat a fee mentioned in a video or chat group as your quotation.

Pay only through the authorized instructions, keep the receipt and follow the company's method for confirming payment. Then ask what remains before installation. The payment record should stay linked to the same application identifier.

The national connection guide explains the broader preparation process, and NEPRA's manual index provides the regulatory source to consult for current conditions.

Frequently asked questions

Can I use my old PESCO application number?

Keep it and ask the relevant office how to continue that case. This guide cannot confirm a transfer for an individual application.

Is the HAZECO new-connection fee fixed?

Use the official notice for your premises. Do not rely on a single copied price without its load and installation assumptions.

Is online submission enough to prove approval?

No. Preserve the acknowledgment and confirm the company's decision and next steps separately.

What should I keep after installation?

Keep the application acknowledgment, notices, payment receipts and first bill together. Use the HAZECO bill guide when future bills become available.