Electricity Complaint Numbers in Pakistan (2026) — Every DISCO Helpline, Verified

Updated: August 2026

The electricity complaint number for every distribution company in Pakistan is 118. Dial it from any mobile or landline and your call reaches the complaint centre of your own DISCO, whether that is LESCO in Lahore, MEPCO in Multan or K-Electric in Karachi. Several DISCOs, LESCO, IESCO, GEPCO and PESCO among them, also take complaints by SMS on 8118, K-Electric uses 8119 and WhatsApp 0348-0000118, and every government DISCO shares one online complaint portal at ccms.pitc.com.pk/complaint. If your DISCO ignores you, the next step is NEPRA’s complaint portal, then the Wafaqi Mohtasib.

Every number and URL in this guide was checked against the official DISCO websites in the first week of August 2026. Where a company does not publish a channel, the table says so instead of guessing.

Every electricity complaint number in Pakistan, one table

DISCO	Complaint helpline	SMS / WhatsApp	Online complaint	Other verified numbers
LESCO (Lahore)	118	SMS 8118	ccms.pitc.com.pk/complaint	Email ccms@pitc.com.pk
MEPCO (Multan)	118 (national)	Not published on mepco.com.pk	ccms.pitc.com.pk	0319-9757789, rcc@mepco.com.pk
FESCO (Faisalabad)	118 (national)	Not published on fesco.com.pk	ccms.pitc.com.pk + Mohtasib portal (both linked on fesco.com.pk)	None published; check the printed bill
IESCO (Islamabad)	118	SMS 8118	ccms.pitc.com.pk	051-9252937 (head office)
GEPCO (Gujranwala)	118	SMS 8118	ccms.pitc.com.pk	Check the printed bill for your sub-division office
PESCO (Peshawar)	118	SMS 8118	ccms.pitc.com.pk/complaint	Central complaint cell 0370-1341078
HESCO (Hyderabad)	118	Not published on hesco.gov.pk	ccms.pitc.com.pk	Theft reporting: 0333-3700024, 0333-3700017, 0333-3700041
SEPCO (Sukkur)	118 (national)	Not published on sepco.com.pk	ccms.pitc.com.pk + Mohtasib portal (both linked on sepco.com.pk)	None published; check the printed bill
QESCO (Quetta)	118 (national)	Not published on qesco.com.pk	ccms.pitc.com.pk	Theft reporting (toll-free): 0800-84338
TESCO (tribal districts, KP)	118 (national)	Not published on tesco.gov.pk	ccms.pitc.com.pk/complaint (linked on tesco.gov.pk)	091-9212964, 091-9212950 (HQ, WAPDA House Peshawar)
K-Electric (Karachi)	118 · 021-99000	SMS 8119 · WhatsApp 0348-0000118	ke.com.pk + KE Live app	customer.care@ke.com.pk

Two honest notes on this table. First, “118 (national)” means the DISCO’s own website did not advertise 118 when we checked, but the helpline is national: the Power Division routes 118 calls to every DISCO’s complaint centre, so it still works in those regions. Second, “not published” means exactly that. Plenty of blogs print SMS codes and 0800 numbers for MEPCO, SEPCO or QESCO that appear nowhere on the official sites. We left them out. When in doubt, the complaint-office number printed on your paper bill, usually near the bottom left, is always valid for your own sub-division.

For emergencies, sparking wires, a burning transformer, a snapped line touching the ground, call 118 straight away. It is the fault-reporting line as well as the billing-complaint line, and outage calls are treated as line complaints with higher urgency.

What is the 118 helpline and how does it work?

118 is Pakistan’s unified electricity complaint helpline. The Federal Power Minister relaunched it in upgraded, nationwide form in November 2025, replacing the patchwork of city-level complaint numbers that consumers could rarely find, let alone get through to. It is free to call, works from any network, and serves callers in seven languages.

The mechanics matter more than the marketing. When you call 118:

The system identifies your region and routes the call to your own DISCO’s complaint centre.
The agent registers the complaint against your bill’s reference number and gives you a complaint number. Write it down.
The complaint is tracked digitally, and the relevant SDO (Sub-Divisional Officer) office is assigned to resolve it.
After the complaint is marked resolved, the system generates an automated feedback call. If you say the problem is not fixed, the complaint reactivates instead of dying quietly.

Power Division figures show just over two million calls between October 2025 and February 2026, with about 96 percent handled within the target time. In June 2026 the ministry went further and ordered disciplinary proceedings against SDOs and XENs who let 118 complaints rot unresolved; more than a hundred officers faced action in the first round. That pressure from the top is exactly why a 118 complaint, with its digital trail, beats walking into the sub-division office and hoping someone writes your problem in a register.

Is there still a WAPDA complaint number?

No, and this trips up a lot of people who still call their bill a “WAPDA bill”. WAPDA handles water and dams; electricity distribution was unbundled into the DISCOs years ago. There is no separate WAPDA complaint line for household electricity, so anyone searching for a wapda complaint number should simply dial 118, which covers all ten ex-WAPDA distribution companies plus K-Electric. If you are unsure which DISCO serves your city, our directory of all DISCOs maps every district to its company.

How to register an electricity complaint online (CCMS portal)

All government DISCOs share one complaint system, the Customer Complaint Management System (CCMS), run by PITC, the same body that prints the bills. The form takes about three minutes:

Open ccms.pitc.com.pk/complaint.
Identify yourself one of three ways: enter the 14-digit reference number from any of your bills, the 12-digit mobile number registered with your DISCO (92XXXXXXXXXX format), or your CNIC. The form’s own note spells it out: digits must be 12 for mobile and 14 for the reference number. If you cannot find the reference number, our guide to checking a bill without the reference number shows where it hides on the bill and how to recover it.
Your name and address auto-fill from the billing database. You cannot edit them, which is the point: the complaint attaches to the right connection automatically.
Choose the nature of the complaint, Line Complaints (outages, voltage, broken wires, transformer faults) or Non-Line Complaints (billing, meter, connection matters), then the specific type. Add a nearby landmark, describe the problem in a sentence or two, and attach a photo of the bill or meter if you have one.
Submit and save the complaint number. The portal’s “Track by Reference” option shows the status any time afterwards.

K-Electric sits outside CCMS. Karachi consumers use the KE Live app or the contact channels on ke.com.pk, and the same 118, SMS 8119 and WhatsApp 0348-0000118 channels feed one complaint queue.

How to file a complaint that actually gets resolved

The difference between a complaint that closes in two days and one that circles for a month is usually preparation, not luck. Before you dial or type, have three things in front of you:

Your bill. The agent will ask for the 14-digit reference number, and for meter complaints the meter number printed beside it.
Specifics. “Bill is too high” gets a sympathy note. “My July bill shows 480 units but the meter photo I took on the reading date shows a figure 130 units lower” gets a meter reading review. Dates, meter readings and amounts move complaints; adjectives do not.
The complaint number from any earlier attempt. Repeat complaints referencing an unresolved number get escalated; fresh complaints about the same issue restart the clock.

One caution before you file a billing complaint at all: a painful bill is not automatically a wrong bill. Fuel adjustments and quarterly charges swing bills month to month, and taxes stack on top. Five minutes with our guides to why bills spike and the FPA line on your bill will tell you whether you are looking at an error worth contesting or a tariff change no SDO can undo.

Complaint types and where each one goes

Complaint type	Examples	Best channel
Outage / fault	No supply while neighbours have it, transformer fault, broken or sparking wire	118 immediately (Line complaint)
Voltage	Low voltage, fluctuation damaging appliances	118 or CCMS (Line complaint)
Billing	Inflated units, wrong reading, arrears you already paid, double billing	CCMS with bill photo attached, or 118 (Non-Line)
Meter	Fast meter, dead or burnt meter, broken seal	CCMS or 118; may lead to a formal meter accuracy test
Theft / kunda	Illegal hooks on the line, meter tampering next door	118 or CCMS; QESCO toll-free 0800-84338; HESCO 0333-3700024 / 0333-3700017 / 0333-3700041; K-Electric speakup@ke.com.pk
New connection delay	Demand notice paid, no meter installed	ENC portal tracking first; then 118 / CCMS

Theft reporting is anonymous in practice: you are not required to confront anyone, and the surveillance numbers above exist precisely so honest consumers stop subsidising kunda connections through theft-loaded losses. For connection delays, check your application status on the ENC portal before complaining; our new connection guide explains what each status means and when a delay becomes complaint-worthy.

If the DISCO ignores you: the escalation ladder

Pakistan’s system gives you three rungs, and they only work in order.

Rung 1: the DISCO itself

File through 118 or CCMS and let the complaint number age at least a couple of weeks for billing matters. Keep the number, keep dates. NEPRA’s own form will ask whether you approached the concerned SDO or XEN first, and complaints that skip this step get bounced back down.

Rung 2: NEPRA’s complaint portal

NEPRA, the power regulator, runs its own Complaint Management System; the registration form lives at nepra.org.pk/CAD-Database/CMS-CAD/cregister.php, with a separate form for net-metering complaints and a Track Complaint page on the same portal. Filing takes one sitting if you have your papers:

The form first asks whether you lodged the complaint with your distribution company. Answer honestly; NEPRA advises filing with the concerned SDO/XEN before coming to them.
Your complaint must be less than one year old. Older disputes fall outside the NEPRA Complaint Handling and Dispute Resolution Procedure Rules 2015 and must go in writing to NEPRA’s DG Consumer Affairs instead.
Fill in your CNIC, name, address, consumer category, the bill’s account/reference number, your nearest NEPRA complaint office, and the main points of the complaint. Attach the disputed bills and any DISCO correspondence.
You sign four declarations, including that no court case is pending on the same matter and that the DISCO failed to redress your grievance.
Submit and note the tracking number; the portal tracks status, and NEPRA’s consumer line at 051-2013200 answers Monday to Friday, 9am to 5pm.

NEPRA’s consumer-service standards bind DISCOs to time limits for each complaint category, and a NEPRA direction is not a request: the regulator can order bill corrections and refunds, and it publishes its decisions.

Rung 3: the Wafaqi Mohtasib and the Citizen Portal

If both the DISCO and NEPRA leave you unsatisfied, the Wafaqi Mohtasib (Federal Ombudsman) takes complaints of maladministration against federal agencies, DISCOs included, free of charge at complaints.mohtasib.gov.pk. SEPCO and FESCO link straight to it from their own complaint pages, which tells you how routine this route has become. In parallel, the Pakistan Citizen’s Portal app routes complaints through the Prime Minister’s Delivery Unit to the DISCO with government follow-up attached; TESCO links it straight from its homepage. Neither replaces NEPRA for tariff and billing disputes, but for plain non-performance, an office that will not answer, a meter nobody comes to replace, they add pressure that a lone consumer cannot.

DISCO-by-DISCO complaint contacts

LESCO complaint number (Lahore)

Dial 118 or SMS 8118; both are advertised on lesco.gov.pk alongside the CCMS portal and the email ccms@pitc.com.pk. Have your 14-digit reference number ready; it is on every bill, and you can pull a copy in seconds through our LESCO duplicate bill page. Building a new house instead? Complaints about connection delays start with the application status, covered in our LESCO new connection guide.

MEPCO helpline (Multan)

MEPCO’s official site lists 0319-9757789 and rcc@mepco.com.pk as direct contacts, plus the CCMS complaint cell. The national 118 line covers the entire MEPCO region as well. Grab your reference number from our MEPCO bill page before you call.

FESCO complaint number (Faisalabad)

FESCO is the odd one out in Punjab: its website currently publishes no complaint phone numbers at all. The complaint cell page on fesco.com.pk links the CCMS portal and the Wafaqi Mohtasib instead. Plenty of bill-check blogs print a 0800 UAN for FESCO, but it appears nowhere on the official site, so treat 118 as the reliable line and CCMS as the paper trail. Your reference number is on any bill via the FESCO bill page.

IESCO complaint number (Islamabad, Rawalpindi)

118 by phone, 8118 by SMS, CCMS online, head office at 051-9252937. IESCO also promotes its Power Smart and IESCO Smart Android apps for bills and service requests. Duplicate bills and reference numbers are on our IESCO bill page.

GEPCO complaint number (Gujranwala)

118 and SMS 8118, both advertised on gepco.com.pk as 24-hour complaint channels, with online complaints through the CCMS system. Bill copies are at our GEPCO bill page.

PESCO complaint number (Peshawar)

PESCO’s site spells out the full trio: dial 118, SMS 8118, or register online at ccms.pitc.com.pk/complaint. It also lists a central complaint cell at 0370-1341078 and a phone number for every circle from Peshawar to D.I. Khan. Reference numbers and duplicate bills are on our PESCO bill page.

HESCO complaint number (Hyderabad)

118 for complaints, CCMS through the complaints section of hesco.gov.pk, and three dedicated theft-reporting mobiles: 0333-3700024 (Chief Internal Auditor), 0333-3700017 (Chief Commercial Officer) and 0333-3700041 (Director Surveillance). Bills and reference numbers: our HESCO bill page.

SEPCO complaint number (Sukkur)

SEPCO publishes no phone helpline of its own; its complaint cell page links to CCMS and, unusually, directly to the Wafaqi Mohtasib’s complaint portal. Use 118 by phone, CCMS online, or the sub-division number printed on your bill. Bill copies are at our SEPCO bill page.

QESCO complaint number (Quetta, Balochistan)

118 nationally, CCMS online, and one number QESCO does publish prominently: the toll-free theft-reporting line 0800-84338. Reference numbers and duplicate bills: our QESCO bill page.

TESCO complaint number (tribal districts, KP)

TESCO links the CCMS complaint form and the PM Citizen Portal from tesco.gov.pk, with headquarters reachable at 091-9212964 and 091-9212950 (WAPDA House, Peshawar). 118 covers TESCO areas too. Bill copies: our TESCO bill page.

K-Electric helpline 118 (Karachi)

KE runs the richest channel set in the country: call 118 or 021-99000, SMS 8119 from your registered number, WhatsApp 0348-0000118 around the clock, the KE Live app for complaints with status tracking, and customer.care@ke.com.pk for billing and new-connection matters. Theft and fraud reports go to speakup@ke.com.pk. Your KE account number is on any bill via our K-Electric duplicate bill page.

FAQs

What is the electricity complaint number in Pakistan?

Dial 118 from any mobile or landline. It is the national electricity complaint helpline covering all ten ex-WAPDA DISCOs and K-Electric, and it handles outages, faults, billing complaints, meter issues and theft reports. Several DISCOs, including LESCO, IESCO, GEPCO and PESCO, also accept complaints by SMS on 8118, and all government DISCOs share the online portal at ccms.pitc.com.pk/complaint.

Is the 118 helpline free to call?

Yes. The Power Division relaunched 118 as an upgraded free national helpline in November 2025, and it works from any network in seven languages. You get a complaint number on the call, the complaint is tracked digitally, and the system makes an automated feedback call after resolution; if you say the problem persists, the complaint reactivates.

What is the WAPDA complaint number?

There is no separate WAPDA complaint number anymore. WAPDA deals with water and dams, while electricity distribution belongs to the DISCOs, so what people call a WAPDA complaint is really a DISCO complaint. Dial 118 and your call routes to the distribution company serving your area.

How do I register an electricity complaint online?

Government DISCO consumers use ccms.pitc.com.pk/complaint: enter your 14-digit bill reference number, your registered 12-digit mobile number or your CNIC, pick the complaint type, describe the issue, attach a photo if useful, and save the complaint number for tracking. K-Electric consumers use the KE Live app or WhatsApp 0348-0000118 instead, since KE runs its own system.

How do I file a NEPRA complaint against my DISCO?

First complain to the DISCO itself through 118 or CCMS and keep the complaint number; NEPRA’s form asks whether you approached the SDO/XEN before them. Then register at NEPRA’s Complaint Management System on nepra.org.pk with your CNIC, bill reference number and the main points of the dispute. Complaints must be under one year old, and NEPRA’s consumer line at 051-2013200 answers Monday to Friday, 9am to 5pm.

What is the K-Electric complaint number?

Call 118 or 021-99000, SMS 8119 from your registered mobile, or message KE’s 24/7 WhatsApp line at 0348-0000118. The KE Live app registers complaints with status tracking, and customer.care@ke.com.pk handles billing and new-connection complaints in writing.

Can I file a complaint without my bill reference number?

By phone, yes: the 118 agent can trace your connection from your registered details, though the call goes faster with the reference number. The CCMS online form is stricter: it identifies you by a 14-digit reference number, the 12-digit mobile number registered with your DISCO, or your CNIC. The reference number is printed on every bill, and you can recover it even without an old bill in hand.

How do I report electricity theft or a kunda connection?

Call 118 or file a CCMS complaint under theft, and use the dedicated lines where they exist: QESCO’s toll-free 0800-84338, HESCO’s surveillance numbers 0333-3700024, 0333-3700017 and 0333-3700041, or K-Electric’s speakup@ke.com.pk. You do not have to confront anyone; the report goes to the DISCO’s surveillance staff, not the neighbour.

Filing a complaint starts with your bill, so keep a copy of the latest one handy before you dial. You can print a duplicate for any company free through our DISCO directory, which links every bill-check, duplicate-bill and payment page in one place. And if the “problem” turns out to be the tariff rather than a mistake, our guide to why bills run high shows what you can actually change.